Standards

Our Vision, Mission and Values

Our Vision

To establish Arcadia as a nationwide supplier of healthcare workers to the NHS.

Our Mission

To demonstrate to our clients, workers and new candidates that Arcadia’s conduct and integrity are more important to us than our business

Our Values

To ensure that our PQRS Values System safeguards our ethical culture by reminding ourselves that we should always be focused on socially responsible practice in regard to pricing, quality, recruitment and service.

Arcadia’s conduct and integrity are more important to us than our business. Therefore, we take our obligations toward our clients, workers and new candidates very seriously.

  • Pricing - Arcadia will always recognise that it is important to provide value for money and recognise that we are not just business people but also tax payers and citizens who wish to work in a spirit of partnership with the NHS and our other clients, working collaboratively with them in terms of delivering the right quality of workers, in the right numbers and at the right price.
  • Quality Arcadia will always ensure that all of its recruitment processes conform to the highest standards of compliance and observe the latest industry regulations and legislative changes. We will also ensure that all clients and workers have access to appropriate data that we hold on file and that we will respond to every request for data in a timely manner.
  • Recruitment - Arcadia will always treat its workers and candidates with honesty, kindness and respect and endeavour to make candidate registration as worker friendly as possible. Furthermore we will always pay wages in the same week that we receive timesheets and we will always supply our workers with a comprehensive reference within 48 hours if they ever need one, together with all their mandatory training certificates and any other documents that they need to pursue employment elsewhere. We also promise never to compromise the reputation of our workers by using their names for “ghost bookings” or neglecting them whenever they need our help to resolve an incident on the ward. In return, we hope that our workers will represent Arcadia with reliability and professionalism in dealing with patients and work colleagues, and show respect and compassion to everyone in their care.
  • Service - Arcadia’s office staff will always see themselves not merely as suppliers, but as extended employees of our clients i.e. respectful, responsive and submitted to client protocols and processes. Our office staff are trained and encouraged to establish long term working relationships with our workers by respecting the need to be transparent and efficient in monitoring availability and allocating assignments.

Our Business Principles

Our business is founded on the following principles:

  • Integrity
  • Transparency
  • Flexibility
  • Value for Money
  • Confidentiality
  • Accountability

The Recruitment and Employment Confederation

The Recruitment and Employment Confederation represents 3,349 corporate members who have branches across all regions of the UK. In addition, the REC represents 5,759 individual members within the Institute of Recruitment Professionals (IRP). All members must abide by a Code of Professional Practice.

Above all, the REC is committed to raising standards and highlighting excellence throughout the recruitment industry.

Arcadia Nursing are corporate members of the Recruitment and Employment Confederation.